Cancellation Policy

We strive to provide excellent care to you, your family, and all of our patients. In order to do so effectively and efficiently, we have developed an appointment system that sets asides ample time for a patient. "No-shows" and late cancellations inconvenience those individuals who need access to care in a timely manner. In an effort to reduce the number of such occurrences, we have implemented an Appointment Cancellation Policy, effective immediately. Our policy is as follows:

  • In the event you need to cancel or reschedule your appointment, please do so within 24 hours of the scheduled appointment time. Our phone number is (440) 409-0307.  Appointments can also be cancelled on the Therapy Portal.

  • If you miss an appointment and do not contact us with at least a 24 hours prior notice, we will consider this a missed appointment and your session fee will be assessed to you.

  • Our office makes reminder calls for appointments as a courtesy. If you are registered for the patient portal, you will receive e-mail reminders as well. It is ultimately the patient’s responsibility to remember their scheduled appointments and you should not rely on reminder calls or e-mails.